Everything you need to know
Quick answers to the most common questions from our guests. Can't find what you're looking for? Reach out — we're happy to help.
How does check-in work?
We offer a self check-in process. Check-in is available between 17:00 and 21:00. You will receive all access codes and detailed arrival instructions automatically by email and WhatsApp before your arrival. If you expect to arrive outside this window, please let us know in advance and we will do our best to accommodate you.
What are the check-out times?
Check-out is by 10:00 (Chuenislodge 2 and Chuenislodge 1) or 10:00 (Chuenislodge 3). Please ensure all keys and access devices are left as instructed in your welcome guide. If you need a late check-out, contact us in advance — we will confirm subject to availability.
Why should I book directly instead of via Airbnb or Booking.com?
Booking directly with us saves you the platform service fees (up to 15 %) and gives you the best available rate — guaranteed. You also enjoy direct contact with your host, more flexible terms, and personalised support from the moment you enquire until after you check out. No middleman, no surprises.
Can I cancel or rebook my reservation?
Yes. We offer flexible cancellation terms for direct bookings. If your plans change, please contact us as early as possible and we will always work towards a fair solution — whether that is a rebooking, a date change, or a refund depending on notice given. Full details are provided at the time of booking confirmation.
Is a cleaning fee included in the price?
Yes. The final cleaning fee is included in the total price shown at booking. Fresh bed linen and towels are provided for all guests. You are welcome to use the washing machine during your stay if needed — full instructions are available in the lodge.
Are pets allowed in the lodges?
Pets are welcome at Chuenislodge, subject to prior arrangement. Please contact us before booking to let us know the type and size of your pet so we can confirm suitability and any applicable conditions. We love animals and will do our best to make your four-legged companion feel as welcome as you do.
Book direct & enjoy more
Best Price Guarantee
No platform fees, no hidden costs. Booking directly with us always gives you the lowest available rate — guaranteed cheaper than any third-party site.
Personal Host Support
Have a question before, during, or after your stay? We reply within hours. No call centres, no bots — just your host, ready to help.
Flexible Terms
Life is unpredictable. Direct bookings come with more flexible cancellation and rebooking options — because we value long-term relationships over rigid policies.
Still have a question? Let's talk.
We're a small, dedicated team and we reply within a few hours on most days. Reach out — we'd love to hear from you.